Privacy Policy for Roadside Assistance Austria

Your privacy is incredibly important to us. This Privacy Policy explains how our roadside assistance service, operating in Austria, collects, uses, discloses, and protects your personal information. We are committed to ensuring the safety and privacy of your data, especially given the urgent nature of the services we provide.

This policy applies to data collected through our online platform, including our website and any related services (such as our emergency contact features), and during the provision of our roadside assistance services.

1. Information We Collect

We collect various types of information to provide and improve our 24/7 roadside assistance services.

• Personal Identification Information: When you request our service, we may collect your name, contact number, and possibly an email address. This is essential for communicating with you and dispatching assistance.
• Location Information: Given the nature of roadside assistance, we collect your precise geographical location (e.g., via GPS coordinates from your mobile device if you use our click-to-call feature or provide it verbally). This is crucial for dispatching help to your exact location.
• Vehicle Information: We may ask for details about your vehicle, such as make, model, registration number, and the nature of the breakdown. This helps us send the appropriate equipment and personnel.
• Service Request Details: Information related to the specific incident requiring assistance, such as tow destination, type of service needed (towing, jump start, tire change), and photographic evidence you might submit.
• Communication Data: Records of your calls or messages with our dispatch team. This helps us ensure service quality and resolve any disputes.
• Technical Data: Information about your device and how you access our online platform, including IP address, browser type, operating system, and usage patterns. This helps us maintain and improve our website's functionality.

2. How We Use Your Information

We use the collected information for the following purposes:

• To Provide Roadside Assistance: This is our primary purpose. We use your location and incident details to dispatch the nearest and most appropriate assistance.
• Communication: To communicate with you regarding your service request, provide updates, and confirm service completion.
• Service Improvement: To analyze service patterns, identify areas for improvement, and enhance the efficiency and quality of our assistance.
• Security and Fraud Prevention: To protect our services, employees, and users from fraudulent or harmful activities.
• Compliance with Legal Obligations: To comply with applicable laws, regulations, and legal processes in Austria.

3. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), our legal bases for processing your personal data include:

• Performance of a Contract: Processing is necessary for the provision of our roadside assistance services you request.
• Legitimate Interests: For purposes such as improving our services, preventing fraud, and ensuring the security of our operations.
• Legal Obligation: Where processing is required to comply with a legal obligation to which we are subject.
• Consent: In specific cases where we ask for your explicit consent to process certain types of personal data.

4. Sharing Your Information

We may share your information with third parties only when necessary to provide our services or comply with legal obligations:

• Service Providers: We may share your location and service request details with our network of tow truck operators and mechanics to fulfill your assistance request. These providers are contractually obligated to protect your data.
• Legal Requirements: If required by law, we may disclose your information to government authorities or law enforcement agencies.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred to the new entity.

We do not sell, rent, or trade your personal information with third parties for their marketing purposes.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically means keeping service records for a period required by Austrian law for contractual and tax purposes.

6. Your Data Protection Rights (GDPR)

Under GDPR, you have the following rights concerning your personal data:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.

7. Security of Your Information

We are committed to protecting your data. We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, and destruction. This includes secure data storage, encryption, and restricted access to personal data.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "last updated" date. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at: